Helping people SEE, THINK, CHANGE
Last week I had the pleasure of speaking at the Journey to Excellence conference held in Manchester in the UK.
This is an annual conference, organized by True North Excellence, created to inspire through sharing best practice, building new networks, and experiencing best in class learning.
I delivered a workshop to around 75 delegates, titled ‘Solving the Biggest Problem with Problem Solving’ and I used Tom Wujec’s Draw Toast activity during the workshop.
In the first article in this series, I said that the primary thing that needs to be done to get you on the right track to solving a problem is to clearly define the problem.
I went on to suggest that the first stage in doing this should be to Go-Look-See-Ask – go where the problem is happening, look at the process, see what is happening, and ask questions to fully understand.
So, you’ve done that. And what should you do next?